Bookings Policy
This Bookings Policy explains how table, event, and private bookings work at My Meze Bar, to ensure a smooth experience for guests and the restaurant.
Making a Booking
Bookings can be made online, by phone (01634 813319), or in person. You should provide your name, contact information, number of guests, date/time, and any special requirements (e.g., dietary needs, seating).
Confirmation & Deposits
For larger parties (usually 8+), or private hire, a deposit may be required to secure the booking.
Once confirmed, the booking is binding. If you cancel after the cancellation window, the deposit may be retained per our Refund Policy.
Arrival & Duration
Guests are requested to arrive on time. If delayed beyond 15 minutes without prior notice, the reservation may be released.
Table durations are usually limited (e.g., 2 hours) unless pre-agreed.
Group Bookings & Private Events
For group bookings or private events, special menus, seating arrangements, or specific drinks packages may be arranged ahead of time.
Final numbers of guests should be confirmed in advance (often 48 hours before).
Changes & Cancellations
If you need to change your booking (time, guest numbers), please notify us as soon as possible. We will try to accommodate requests but cannot guarantee changes.
Cancellation notice should be provided as 48 hours in advance unless otherwise stated.
No-Shows
A "no-show" is a guest who fails to attend without prior notice. In such cases, deposits may be retained, and future bookings may be declined if repeated.
Special Requests
Dietary requirements, accessibility needs, or seating preferences should be communicated at time of booking. We will do our best to accommodate, but these cannot always be guaranteed.